退款政策
Please review your order details thoroughly before placing your order.
1. Damaged or Wrong Items
Please prepare the following information before you make a request to our customer service.
Order Number
Pictures of Opened Package
Pictures of Damaged/ Wrong Items
Pictures of Damaged Parts
Please contact our customer service within 7 days after receiving your package.
Once the examination is completed by the relevant team, the item(s) will be reshipped
All shipping fees for exchanges/refunds of damaged or wrong items will be borne by 椿 CHUN.
2. Missing Items
Please prepare the following information before you make a request to our customer service.
Order Number
Pictures of Opened Package
Pictures of the Item(s) Received
If any of your items is missing, please contact our customer service within 7 days after receiving your package.
All costs incurred as a result of the reshipment will be borne by 椿 CHUN.
Once your request for the missing item is accepted, we will immediately send the correct item to your address.
3. Returned Items
Unclaimed packages, returned to 椿 CHUN due to absence of addressee/wrong or insufficient address, will not be refunded.
Please double check your zip codes and detail addresses before the checkout.
4. Ineligible Products for Exchanges/Refunds
The following are not eligible for returns/exchanges:
Change of mind or made a wrong selection
Any item reported after 7 days from the date of receipt
Any item that shows any signs of usage
Any item that has been damaged intentionally
Any item returned without any previous notice or in spite of the return request denied by our customer service
Gift Card, Intimate, Sanitary, Health products, Hygiene Products, Electric products and Personal care items
If you have any further questions on how to do this please reach out to our customer support team at
Phone: +064 021-122-3194
Email: japanbuynz@gmail.com
Address:
660 Dominion Road, Mount Eden, Auckland 1041
A3/125 Meadowland Drive, Somerville, Auckland 2014
19/96 Rosedale Road, Rosedale, Auckland 0632